This morning I had a GoToTraining even scheduled - it's been on the calendar for about a month. As part of my effort to encourage use of the Discover IT search tool, I'm going to show how different settings can lead to widely differing search results. There are 3 of these sessions coming up, one each month. Then we'll move on to a session showing how libraries can actually customize their profile to get the results they think will be best for their patrons. I've been trying this out, using different terms and profiles, to get really comfortable with all the options. I've used GoToMeeting quite a bit, scheduling some new director training sessions, so didn't think this would be too different. I even created a few polls to go along, and had 10 people registered. People started arriving - 6 showed up - but there was no audio! I checked to make sure my microphone was correct (it was) and the Help menu didn't give any ideas. We even ended and restarted, just as a last resort. After 20 minutes I decided to reschedule and work on it without the pressure of having people waiting. The group was very agreeable. Checking settings in the scheduling section I came across audio settings - I had no idea! Don't know how I missed them when creating the event, and changing things now didn't help the already-set meeting. But it looks like future events will be better. But I'll be testing it ahead of time anyway! I've added an extra event, and 3 of this morning's folks have already registered. So it will be OK, but I still think I should have somehow known to check everything one more time.